Terms & Conditions (New)

Hours of Operation:
- We are open every day including public holidays and weekends.
- Our operating hours are from 9am - 9pm
For urgent deliveries, please call us at +65 6555 1116 
Prices / Payment Procedure:
- All prices shown on www.flowerstory.com.sg are in Singapore dollars (SGD).
- We accept payment through Visa / Mastercard  / Fund Transfer via Bank.
- For urgent deliveries, please call us at +65 6555 1116 
Prices are subject to change during festive seasons including, but not limited to, Valentine’s Day, Christmas, Mother’s Day and Lunar New Year.
Upon successful order, you will receive an Email Confirmation.
Cancellation of Orders:
- No refund will be given for cancellation orders, however you may choose to postpone the order.
- Postponing of order must be made at least 48 hours before delivery date (12am).
- Non-delivery due to incorrect details will be treated as order withheld and no refund will be made. However, you will be contacted to make an alternative arrangement.
Flower Substitution Policy:
- Flower Story reserves the right to substitute any item in an arrangement with another of equal or higher value depending on stock availability.
- What is shown may not be what is available, depending on the season and the supplier's imports. The photos are to provide the feel and size of the arrangement.
- While it is our desire to fulfill your order as featured on the website, certain coloured materials, baskets or vases may be replaced with new stocks at times, subject to availability.
Change of Particulars:
- Changes to particulars such as address, card message and etc must be made at least 1 day before delivery.
Exchanges / Refunds:
- All goods sold are non-exchangeable and non-refundable.
- In the event of a complaint, please email the picture of the gift within 24 hours from the time received.
- Flower Story and its management promises to look into each case and reserves the right to the conclusion.
Flower Story and its management reserves the right to reject orders at its discretion.
Please note that all terms and conditions are subjected to change without prior notice.