Terms & Conditions as at 2019

Operating Hours:
- We are open daily, including public holidays & weekends.
- Our operating hours are from 830am - 430pm
For urgent deliveries, please call us at +65 9660 6756 (830am to 430pm)
*please note that operating hours may differ during CNY period.*
Prices / Payment Procedure:
- All prices shown on www.flowerstory.com.sg are in Singapore dollars (SGD).
- Available payment methods includes Visa / Mastercard / Fund Transfer via Bank / Paynow / Grabpay
- For urgent deliveries, please call us at +65 9660 6756 (830am to 430pm)
Prices are subject to change during festive seasons including, but not limited to, Valentine’s Day, Christmas, Mother’s Day and Lunar New Year.
Upon successful order, you will receive a confirmation email.
Cancellation of Orders:
- No refunds will be given for canceled orders. You may choose to postpone the order.
- Postponing of order must be made at least 48 hours before 0000hrs of the original delivery date.
- Non-delivery due to incorrect details will be treated as order withheld and no refund will be made. However, you will be contacted to make an alternative arrangement.
Flower Substitution Policy:
- Flower Story reserves the right to substitute any item in an arrangement with another of equal or higher value, depending on stock availability.
- What is shown may not be what is available, depending on the season and the supplier's imports. The photos are to provide the feel and size of the arrangement.
- While it is our desire to fulfil your order as featured on the website, certain coloured materials, baskets or vases may be replaced with new stock at times, subject to availability.
Change of Particulars:
- Changes to particulars such as address, card message and etc must be made at least 1 day before delivery.
Exchanges / Refunds:
- All goods sold are non-exchangeable & non-refundable.
- In the event of a complaint, please email the picture of the gift within 24 hours from the time received.
- Flower Story and its management promises to look into each case and reserves the right to conclusion.
Flower Story and its management reserves the right to reject orders at its discretion.
Please note that all terms and conditions are subjected to change without prior notice.