Delivery Policy

Delivery Policy Charges:
Each Flower Story arrangement is designed and delivered by our professional delivery officers. While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasion due to the seasonal nature of flowers, flower condition & availability of materials. Our floral artists will substitute flowers & materials of an equal or higher value if the necessity arises.
Delivery prices vary depending on delivery time chosen.
Delivery Time Price
9am - 5pm (Next Day) S$10
5pm - 9pm (Next Day) S$25
Same Day (2pm-9pm) (Please call to check flower availability) S$25
Other timings: please call 65551116

 

Do note that delivery during Valentine's Day period is chargeable at $25 per trip before 5pm, additional charges still apply.

Earliest Delivery Time
The earliest delivery time for orders made:

Order before 12pm:
Earliest delivery is same day between 2pm - 5pm

Order before 5pm:
Earliest delivery is the same day from 7pm - 9pm

Order after 5pm:
Earliest delivery is next day between 10am - 5pm

Additional delivery surcharge for timings
Urgent and/or time specific orders are subjected to an additional charge.
Please call us at 65551116 for more information.
Additional delivery surcharge for select regions
A surcharge of S$20.00 is applicable for deliveries the following areas:
    1. All Army Camps & High Security Areas
    2. All PSA Ports
    3. Jurong Island
    4. Changi Airport Cargo Complex
    5. Sentosa Island
    6. Marina Bay Sands
We only deliver locally for now.
For urgent delivery, please call 6555 1116 to check flowers availability.

 

Re-delivery Charges
For redelivery of orders, a surcharge of S$20 will be applicable. If redelivery is not made on the same working day or the next working day, please note that we will have to replace your order to ensure that only the freshest and the highest quality gifts are sent to the recipients. This order is chargeable at 25% discount off the original price and is applicable for all perishable gifts like flowers, fruits and cakes.

 

Redirection Charges
For redirection of orders, a surcharge of $20 will be applicable. In the event that the order is cancelled after delivery has been attempted, the full price will still be payable.
Limitation of Liability
In any event, and notwithstanding anything contained herein, Flower Story's liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of Flower Story or its employees while acting in the course of their employment) shall be limited to the Purchase Price.
The customer shall not seek from Flower Story the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.