Delivery Policy

Delivery Policy Charges:
Each Flower Story arrangement is designed and delivered by our professional delivery officers. While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasion due to the seasonal nature of flowers, flower condition & availability of materials. Our floral artists will substitute flowers & materials of an equal or higher value if the necessity arises.
Delivery prices vary depending on delivery time chosen.
Delivery Time Price
Valentine's Flat Rate S$25
Standard Weekday Delivery (for advance orders) S$15
Time Specific Delivery S$50

Same Day Delivery

Weekends & Public Holidays S$25

Other timings: please call +65 9660 6756

Additional delivery surcharge for select regions
A surcharge of S$20.00 is applicable for deliveries the following areas:
    1. All Army Camps & High Security Areas
    2. All PSA Ports
    3. Jurong Island
    4. Changi Airport Cargo Complex
    5. Sentosa Island
    6. Marina Bay Sands
We only deliver locally for now.

Time specifications will not be entertained during Valentine's week due to the influx of orders. Bouquets will be sent out within the selected delivery date.

We reserve the rights to decline the selected delivery option should we deem it inapplicable. 

Earliest Delivery Time
The earliest delivery time for orders made:

Order before 12pm:
Earliest same day delivery will be between 2pm - 5pm

Order before 5pm:
Earliest same day delivery will be from 7pm - 9pm

Order after 5pm:
Earliest delivery is next day between 10am - 5pm

Additional delivery surcharge for timings
Urgent and/or time specific orders are subjected to an additional charge.
Please call us at +65 9660 6756 (830am to 6pm) for more information.
Re-delivery Charges
For redelivery of orders, a surcharge of S$20 will be applicable. If redelivery is not made on the same working day or the next working day, please note that we will have to replace your order to ensure that only the freshest and the highest quality gifts are sent to the recipients. This order is chargeable at 25% discount off the original price and is applicable for all perishable gifts like flowers, fruits and cakes.

Redirection Charges
For redirection of orders, a surcharge of $20 will be applicable. In the event that the order is cancelled after delivery has been attempted, the full price will still be payable.
Limitation of Liability
In any event, and notwithstanding anything contained herein, Flower Story's liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of Flower Story or its employees while acting in the course of their employment) shall be limited to the Purchase Price.
The customer shall not seek from Flower Story the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.